关键词: 质量屋, 整数规划模型, 顾客需求, 映射

Abstract: As Quality Function Deployment (QFD) was used to make decisions on product planning, it is crucial to select the right technical characteristics according to the customer needs to realize the transformation from customer domain to technical characteristic domain and further product planning. To realize the mapping from custom needs domain to technical characteristics domain in the process of building an House of Quality (HoQ), an integer planning model was constructed with objective to maximize the performance functions of the selected technical characteristics with both considerations of resource constraints and the constraints between the customer needs and technical characteristics. Then key technical characteristics needed to give more attention could be obtained. Finally an example was given.

Key words: house of quality, integer planning model, customer needs, mapping