关键词: 顾客需求权重, 网络博弈, 决策试验与实验评估法, 三角模糊数, 振动压路机

Abstract: In the process of enterprise transforming from traditional manufacturing to service-oriented manufacturing,determining the weights of Customer Requirements (CRs) is particularly important.To solve the problem that the network interactions among CRs were neglected in the previous studies,an approach for determining CRs' weights based on network game was proposed.Based on CRs information obtained from previous market research,the fuzzy Decision-Making and Trial Evaluation Laboratory (DEMATEL) was used to analyze the influence relationships among CRs and to obtain the influence relationships matrix.Then a network game model was constructed with CRs as the nodes and influence relationships as the edges.The CRs' weights were obtained by solving the model.The feasibility and effectiveness of the proposed approach were verified by an example.

Key words: customer requirement weight, network game, decision-making and trial evaluation laboratory, triangular fuzzy number, vibratory roller