关键词: 客户协同, 粗糙集, 小波神经网络, 供应商选择

Abstract: To reflect the customer demand into the process of supplier selection accurately and effectively,the process model of customer collaborative supplier selection was established,the importance of customer collaborative evaluation was analyzed and the collaborative mechanism was proposed.On this basis,the evaluation index system of customer collaboration from four aspects of customer value,customer cooperation attitude,customer cooperation ability and customer cooperation effect was built.The rough set theory and wavelet neural network was applied to determine the importance of cooperation clients.The alternative supplier was evaluated by collaborative customer and corporation together according to the supplier selection and evaluation criteria,and the suitable supplier for enterprises was selected.The effectiveness and feasibility of proposed method was verified by an application case.

Key words: customer collaboration, rough set, wavelet neural network, supplier selection