关键词: 逆向供应链服务, 内涵, 服务系统, 体系结构

Abstract: To resolve the resource shortage and environmental pollution problems,the connotation of reverse supply chain services was given,which included the basic definition,open loop and closed loop characteristics,relationship of reverse supply chain and reverse supply chain service,and knowledge value chain.On this basis,the architecture of reverse supply chain service system was constructed,which included service process,service function,service knowledge platform,service resources and service organization and coordination.The business process,the static functional constitution and dynamic functional connection,the framework of knowledge platform,the key technology of knowledge processing,the resources structure and resource flow,the module combination and organizational restructuring and the collaboration of reverse supply chain service system were analyzed,which could provide the basic theory and methods to reverse supply chain service research and application.The application background and value of reverse supply chain service was illustrated by the case of system application architecture of scrap steel reverse supply service for one iron and steel enterprise.

Key words: reverse supply chain service, connotation, service system, architecture