关键词: 方案评价, 产品服务系统, 复杂网络, 偏好顺序结构评估法, 指标权重

Abstract: In view of the fact that traditional PSS program evaluation only considers the individual stakeholders of customers or enterprises,a complex evaluation index system was proposed from the perspective of multiple stakeholders,and a complex network structure diagram with evaluation indexes as nodes was constructed.Considering the relationship between evaluation indexes and the preference of decision makers,the subjective and objective weighting method was proposed based on the combination of complex networks and Preference Ranking Organization Method for Enrichment EvaluationsⅡ(PROMETHEE Ⅱ)to calculate the index weights.Considering the degree,mediation and closeness of the central attribute in the complex network,PROMETHEEⅡmethod was used to determine the weight of evaluation index.Aiming at the problem that many traditional evaluation methods have decision-making compensation,PROMETHEEⅡ was used to sort programs again.An example was given to verify the effectiveness of the proposed method.

Key words: program evaluation, product service system, complex network, preference ranking organization method for enrichment evaluationsⅡ, criteria weight