关键词: 产品服务系统方案, 供需交互, 双层规划, 客户满意度, 遗传算法

Abstract: The interaction between supply and demand under customer participation is helpful for manufacturing enterprises to make full use of advantage manufacturing resources to provide effective product service system for customers.Considered the relevance of product manufacturing and service delivery,the product service system configuration process under the interaction of supply and demand was depicted.A bi-level programming model to maximize customer satisfaction and minimize enterprise operation cost was constructed,which was solved by genetic algorithm.The results showed that the effective interactive behavior of both supply and demand would facilitate the implementation of service-oriented manufacturing mode;complementarities between products and services would significantly improve the efficiency of product service system configuration;different degree of correlation would result in the different product service system configuration after the interaction between supply and demand.

Key words: product service system solution, interaction between supply and demand, bi-level programming, customer satisfaction, genetic algorithms