关键词: 业务服务, 协商模型, 层次分析法

Abstract: To measure the quality of business service which included multiple function attributes quantitatively, a service indicator weight method based on Analytic Hierarchy Process (AHP) by considering hierarchical structure of indicators and influences of multi-stakeholders was proposed, and the corresponding utility measure method was put forward according to the characteristics of different service indicators. A bidding policy based on opponent bidding and remaining resources was also presented. On this basis, a one-to-many service negotiation model was constructed, and the examples were used to verify the model.

Key words: business service, negotiation models, analytic hierarchy process