关键词: 产品服务系统, 完整产品, 产品/维修服务, 集成设计, 功能-结构-服务模型

Abstract: Aiming at the shortcoming of traditional product/service design theories and methods, an idea of integrated design for product/maintenance service was proposed. The function-structure-service domain with their mapping relationships was constructed. In function domain, the concept of function stability was defined. In structure domain, product status was evaluated by using state characteristics parameters analysis. In service domain, service scheme was described by meta-service. Mappings from function domain to structure domain and to service domain were achieved respectively based on the axiomatic design principles and fault tree analysis. Integrated scheme for product/maintenance service were generated by corresponding mapping results. Finally, a case of a horizontal directional drilling verified the feasibility and effectiveness of the proposed approach.

Key words: product service system, full product, product/maintenance service, integrated design, function-structure-service model, mapping, horizontal directional drilling