关键词: 产品创新, 客户, 协同创新

Abstract: Based on the dissymmetry of creativity between customer and professional designers, a new product innovation pattern called Customer Collaborative Innovation (CCI) was proposed and studied. Concept and connotations of CCI were presented, and a theory framework guiding the implementation of CCI was formulated. In this framwork, a technologydriven knowledge spiral collaborative innovation mechanism and a multi-domain configurable intelligent working model were set up to describe working process of CCI. Main function structure of the enabled platform of CCI was presented and analyzed. To validate the working mechanism, a collaborative innovation platform for ceramic products was provided. Finally, some prospective research areas of CCI were discussed. By deep customer integration and team collaborative creativity, CCI could be widely used in the new product innovation process with high innovation level and market leading capacity.

Key words: product innovation, customer, collaborative innovation