关键词: 业务服务, 协商模型, 信任, 协商成本

Abstract: Negotiation process contained several alternatives simultaneously. Aiming at this state, a multi-step negotiation process based on multiple restricted factors was proposed. Based on fuzzy set theory, a measurement model to describe negotiators comprehensive and service indexes reputation was built with the feature of multiple criteria. To reflect the negotiation process effect of negotiation costs, a measurement mechanism of negotiation costs was put forward from explicit costs and implicit costs respectively. On this basis, a multiple constraints-based service negotiation model was proposed, and the practical applicability was verified.　

Key words: business service, negotiation model, reputation, negotiation costs