关键词: 服务供应链, 运作管理, 价值, 服务流, E3-value方法

Abstract: There were extensive product-centered supply chain operation management processes and methods at present. In Service Supply Chain (SSC) domain, these methods and processes did not have further application due to the differences between service and product. For above reasons, by using analytic technique of structuring, E3-value based operation management logistic process and method for SSC were proposed. This value oriented method could not only resolve the problems of applicability and effectiveness of the existing supply chain management models and methods, but answer the questions of “why the management model is like this?” and “how to quantify the potential profitability of the supply chains?”

Key words: service supply chain, operation management, values, service flow, E3-value method