关键词: 服务工程, 服务模式, 双边客户, 资源整合, 服务价值

Abstract: Nowadays, it is difficult to create relationships among a large number of supplyers and demanders, thereby the service quality cannot be guaranteed. Aiming at this problem, a service mode named Bilateral Resource Integration Service (BIRIS) was presented. In this mode, a third-party platform was imported to accumulate a mass of customers and providers together, it could collect customer resources to providers and integrate service resources to customers. The business architecture of BIRIS and Service Oriented Architecure (SOA) based multi-technique architecture were put forward, and the features of BIRIS were also described. Techniques including resource integration, customized service contents, full lifecycle oriented quality assurance and historical credit usage, are specially elaborated. Finally, an ocean logistics service platform in Weihai city, China, was presented as a case study to validate the effectiveness of BIRIS.

Key words: service engineering, service mode, bilateral client, resource integration, service value