关键词: 质量问题, 过程网, 协同, 复杂产品

Abstract: To improve the closed loop control capability and collaboration of the quality problem processing in complex product development environment, a quality problem processing model was put forward based on zeroremains mode. In this model, the quality problem resolving process was described as a network of multilevel, multiconnection and closed loop. A structure named zeroremainsissueobject was constructed to encapsulate the information of quality problems and a structure named issuetoken was used to ensure the quality problem resolving process in an orderly way. Finally, by using the status vector, an algorithm was designed to trace the status of a quality problem and ensure a closed loop process.

Key words: quality problem, process network, collaboration, complex product