关键词: 产品全生命周期管理, 广义客户需求, 隐性需求, 模糊质量屋, 知识挖掘

Abstract: To deal with the fuzziness and the uncertain problems in customer requirement analysis,an analysis method of generalized customer requirement facing Product Lifecycle Management(PLM)was put forward.The customer requirement in PLM set was collected and the implicit demands from customers were extracted on this basis.The generalized customer demands analysis model based on Fuzzy Cognitive Map(FCM)was constructed,and the correlation among the demands was analyzed by immune genetic algorithm.The configuration optimization model of fuzzy house of quality was constructed,and related resources were selected to realize automatic allocation decision from the generalized customer requirement to enterprise resources mapping in the house of quality.Thus a feedback mechanism between resources and the customer demands was established.A case study of manufacturing company was provided to illustrate the validity and feasibility by means of Matlab tool.

Key words: product lifecycle management, generalized customer requirement, implicit demands, fuzzy house of quality, knowledge mining