Abstract: To comprehensively summarize and systematically discuss current research on user experience design evaluation for smart products,promoting the formation and development of related theoretical or practical research,the existing research was summarized from the perspectives of indicators,processes and methods.A hierarchical model of smart product user experience design evaluation containing an ontology evaluation layer,behavior evaluation layer and value evaluation layer was constructed.Based on the rooted theory and bibliometrics method,a smart product user experience evaluation index library was proposed,key technologies were clarified,future research hotspots and development trends were proposed.Finally,scene fusion,diversified evaluation methods,information security,ethical standards,participation methods and long-term user experience were considered to have the potential for development in future research on user experience design evaluation of intelligent products,which provided reference or assistance for researchers or practitioners in related fields.

Key words: intelligent products, user experience design, evaluation methods, evaluation indicators, evaluation techniques

摘要： 为了完整、系统地总结与讨论当前针对智能产品的用户体验设计评价相关研究,推动相关理论或实践研究的形成与发展,从指标、流程和方法等方面对现有研究进行总结。构建了包含本体评价层、行为评价层和价值评价层的智能产品用户体验设计评价层次模型;基于扎根理论和文献计量学方法,提出智能产品用户体验评价指标库;明确了关键技术并提出未来的研究热点和发展趋势。未来的智能产品用户体验设计评价在场景融合、多元化评价方法、信息安全、伦理尺度、参与方式和长期用户体验方面具有发展空间,为相关领域的研究和工作提供参考或帮助。

关键词: 智能产品, 用户体验设计, 评价方法, 评价指标, 评价技术