Abstract: To fill the gap of review on the methods of user-latent-need acquisition in the field of the product design,the user-latent need and its acquisition method were introduced based on the study of relevant domestic and foreign literature.According to the difference of the research objects in the selected literature,the existing-acquisition methods were divided into three categories:language analysis of users,action analysis of users and physiological-signal analysis of users,and each category was discussed;moreover,the advantages and disadvantages as well as the applicable scenarios of different acquisition methods were analyzed and summarized.The existing problems and development trends of this field were proposed to provide a useful reference for the follow-up research in related fields.

Key words: latent need, language analysis, action analysis, physiological-signal analysis, product design

摘要： 为填补产品设计领域内关于用户潜在需求获取方法研究综述的空白,通过对国内外相关文献的梳理对用户潜在需求及其获取方法进行了介绍。根据所选文献中研究对象的性质差异,将现有方法分为用户语言分析、用户动作分析和用户生理信号分析这三个类别,并对每个类别进行了详细的论述;然后,对不同类别获取方法的优劣势和适用场景进行了分析和归纳;最后,探讨了该领域的现有问题和未来发展方向,以期为后续相关研究提供有价值的参考。

关键词: 潜在需求, 语言分析, 动作分析, 生理信号分析, 产品设计