• 论文 •    

面向服务系统设计的服务需求模型

莫同,徐晓飞,王忠杰   

  1. 哈尔滨工业大学 企业与服务智能计算研究中心,黑龙江哈尔滨150001
  • 出版日期:2009-04-15 发布日期:2009-04-25

Service requirement model for service system design

MO Tong, XU Xiao-fei, WANG Zhong-jie   

  1. Center of Intelligent Computing of Enterprises & Service, Harbin Institute of Technology, Harbin 150001, China
  • Online:2009-04-15 Published:2009-04-25

摘要: 为全面、准确地描述顾客日益复杂和个性化的服务需求,支持服务系统半自动化设计,提出一种新的多视图服务需求模型。该模型从交互流程、组织、资源和信息四个方面对服务需求进行抽象,提取出相应的模型要素,给出建模一致性规则和建模过程。通过海运物流服务实例,说明了如何建立服务需求模型。此外,还将该模型与常见服务模型进行了对比分析,并展示了建模工具原型系统。

关键词: 服务工程, 模型驱动, 服务系统设计, 服务模型与服务建模, 服务需求模型, 服务模型驱动体系结构

Abstract: In order to represent increasingly complicated and diversified service requirements thoroughly and accurately, a new Service Requirement Model (SRM) was presented in our service engineering methodology “Service Model Driven Architecture” (SMDA). In SRM, key elements of service requirement were abstracted from four perspectives: interaction process, organization, resource and information and the rules of SRM modeling were proposed. A case of ocean logistics was presented to reveal SRM construction process. Finally, comparison between SRM and other service models was conducted, and a prototype system for SRM modeling tool was also briefly introduced.

Key words: service engineering, model driven, service system design, service model & modeling, service requirement model, service model driven architecture

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