关键词: 服务业, 服务科学、管理与工程, 服务工程方法体系, 服务模型驱动的体系结构

Abstract: To provide theoretical support for agile service engineering in socialized, information-oriented and diversified environment, a methodology framework was proposed to describe service system modeling, development and deployment. Service engineering methodology was discussed and reviewed from its five components of the framework, namely service meta-model, service modeling approach, service system development approach, service performance evaluation, and relevant supporting tools. Then, some problems and future field such as description of service interoperation, service component, service reuse, and service quality evaluation were discussed. Based on these studies, a special Methodology for Service Engineering (MSE) named Service Model Driven Architecture (SMDA) was briefly introduced, and the five components' characteristics of this architecture were also introduced.

Key words: service industry, service science, management and engineering, methodology for service engineering, service-oriented model driven architecture