关键词: 无缺陷退货, 供应链协作, 费用分担策略, 期望收益

Abstract: To deal with the false failure returns in supply chain, a decentralized model consisting of a single supplier and a single retailer was proposed, in which influences of retailer's sales service on customers' demand and false failure returns were considered. The optimal order strategy and upper bound of optimal sales service investment of the retailer were provided. The reason that retailer was reluctant to invest in sales service was analyzed. To realize the supply chain collaboration optimization, a cost sharing strategy was designed to have the supplier partly paid for sales service. Numerical simulation showed that the profits of supplier and retailer could be enhanced simultaneously through appropriate sharing rate, and better supply chain performance could be also achieved through this strategy.

Key words: false failure returns, supply chain coordination, cost sharing strategy, expected revenue