关键词: 服务业, 合作过程, 学习曲线

Abstract: Enterprise collaboration process is usually constructed in a top-down mode (which is an extension of traditional dynamic alliance theories) or a bottom-up mode (e-marketplace is an example). The influence of learning-curve on collaboration process construction problem was not considered in traditional enterprise collaboration construction theories. To deal with this problem,a time-constant model was used to formalize the learning-curve effect,and the traditional dynamic alliance partner selection model was extended to the level of business process. Based on the decomposition of business process and 0-1 planning,the collaboration process construction model based on learning-curve effect was presented and a genetic algorithm was introduced to solve it. An example of service upgrade in collaboration process construction in system integration was employed to illustrate the model,and the influence of process operation times on the result of collaboration process construction was analyzed,which showed that this model would be more applicable to collaboration processes with obvious transition effects.

Key words: service industry, collaboration process, learning-curve