关键词: 产品创新任务, 协同创新客户, 客户知识, 本体论, 概念语义相似度

Abstract: To assign the appropriate collaborative customers for product innovation tasks,a selection model to elaborate the interrelationship between product innovation tasks,customers and their knowledge was proposed from knowledge perspective.According to the characteristics of product innovation tasks and customers'knowledge,the ontology theory was used to model them,and the appropriate customer's knowledge for the task was matched with concept semantic similarity algorithm.On this basis,the mastery of customers for knowledge and the importance of customers for tasks were evaluated quantitatively,which provide the decision making basis to select the appropriate customers for product innovation tasks.The effectiveness and validity of proposed method were verified through application examples.

Key words: product innovation task, collaborative customer, customer's knowledge, ontology, concept semantic similarity