Abstract: To realize the optimal operation management of Service Supply Chain (SSC) with value as the core,the value-oriented operation process model for SSC was presented by combining with the idea of value aware service engineering and structured analytic technique.Rely on service process,requirement analysis model,service positioning and lean model,the service scheduling model and service execution model were used to elaborate SSC's operation and relative service value's creation,transformation,decomposition and exchange process from four different angles.The effectiveness of proposed method was verified by a case of marine logistics system.

Key words: service supply chain, service value, operation process, models, marine logistics system

摘要： 为了实现以价值为核心的服务供应链优化运作管理,结合价值感知的服务工程思想与结构化分析方法,提出面向价值的服务供应链运作过程模型,依托服务过程,使用需求分析模型、服务定位与精益模型、服务调度模型与服务执行模型,从四个不同角度刻画服务供应链运作及其相关服务价值的创造、传递、分解与交换过程。以海运物流服务链为例,验证了所提模型的有效性。

关键词: 服务供应链, 服务价值, 运作过程, 模型, 海运物流系统