关键词: 物流能力, 服务能力, 能力构成要素, 模糊集法

Abstract: To realize and effectively manage the customeroriented logistics capability in supply chain enterprises, the constituents of supply chain logistics service capability were proposed with an evaluation method. Firstly, in terms of different service object and evaluation perspective, the logistics capability of supply chain was divided into external capability and internal capability. A brief analysis was given to make sure the logistics service capability was customeroriented external capability. Then, according to the different characteristics of the constituents, a constituent architecture was established for supply chain logistics service capability. Based on this architecture, major characteristics of logistics service capability were analyzed. Finally, a basic evaluation method on customeroriented supply chain logistics service capability was proposed by adopting fuzzy set method, as well as using the positive correlations between the logistics service capability and customer satisfaction.

Key words: logistics capability, service capability, capability elements, fuzzy set method