关键词: 服务型制造, 成本控制, 价值创造, 多目标规划

Abstract: To coordinate the inventory,service and customer participation in the process of service-oriented manufacturing system with customer participation,a service-oriented manufacturing system based on postponement strategy was constructed.In accordance with the characteristics of the system,a multi-objective programming model was built by manufacturing costs and customer value to explain the internal relations between order quantity,service level and customer participation.The case analysis showed that the optimal product service scheme was depended on the preference of manager for both cost and customer value,and no matter what kinds of plan had been executed,product service integrators should provide customers with highest level service as the goal;under different circumstances,the abilities of service oriented manufacturing system was different,and the cost was different either;the loss of intangible customer value caused by out of stock was much higher than the cost of tangible customer value caused,the service-oriented manufacturing system should avoided out of stock as much as possible.

Key words: service-oriented manufacturing, cost control, value creation, multi-objective planning